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Terms and Conditions

Company Information

 

Company name: Gouwy, Els
Company number: 0863213292
Business address: Vierstraat(Kem) 51, 8956 Heuvelland

 

Article 1: General provisions

The seller's e-commerce webshop offers its customers the opportunity to purchase the products from its webshop online. These General Terms and Conditions ("Terms and Conditions") apply to every order placed by a visitor to this e-commerce webshop (“Customer”). Additional conditions of the Customer are excluded, unless they have been expressly accepted in advance, in writing.


Article 2: Price

All prices quoted are expressed in euros and, unless stated otherwise, include VAT. If delivery, reservation or administrative costs are charged, this will be stated separately.

The indication of price refers exclusively to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.

 

Article 3: Offer

Despite the fact that the online catalog and the e-commerce webshop are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors or is not up-to-date. Obvious mistakes or errors in the offer are not binding. The seller is in no way liable in the event of manifest material errors, typesetting or printing errors. If the Customer has specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance.

The offer is always valid while stocks last and can be adjusted or withdrawn at any time. The seller cannot be held liable for the unavailability of a product.


Article 4: Online purchases

The Customer has the choice between transfer by bank card or credit card as payment methods.

The seller is entitled to refuse an order due to a serious failure of the Customer with regard to orders in which the Customer is involved.

 

Article 5: Delivery and execution of the agreement

Any visible damage and/or qualitative shortcoming of an item or other shortcoming in the delivery must be reported by the Customer without delay.

The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has acquired physical possession of the goods.

Orders are always processed within 5 working days (working days are Monday - Friday) unless otherwise stated in the shipping method or due to closure due to holidays or holiday period. Closure for holiday period is always clarified on the webshop. The standard delivery time is a maximum of 7 days, but in exceptional cases the delivery time may increase. An exceptional situation may be that the products are not in stock. If the delivery period is longer than 14 days for this reason, the customer will be informed. If there is another reason that influences the delivery time and makes it longer than 30 days, the customer will be informed directly.

 

Article 6: Retention of title

The delivered articles remain the exclusive property of the seller until full payment by the Customer.

 

Article 7: Warranty

Under the law of 21 September 2004 on the protection of consumers when selling consumer goods, consumers have legal rights. This legal guarantee applies from the date of delivery to the first owner. To invoke the warranty, the Customer must be able to present proof of purchase.

The (commercial and/or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.


Article 9: Penalties for non-payment

Without prejudice to the exercise of other rights, in the event of non-payment or late payment from the date of the default, the Customer owes interest on the unpaid amount by operation of law and without notice. Without prejudice to the foregoing, the right is reserved to take back the not (fully) paid items.

 

Article 10: Affected validity - non-renunciation

If any provision of these Terms is declared invalid, illegal or void, this will not in any way affect the validity, legality and applicability of the other provisions.

Failure at any time by the seller to enforce any of the rights set forth in these Terms, or to exercise any right thereof, shall never be deemed a waiver of such provision and shall never affect the validity of such rights. .

 

Article 11: Change of conditions

These Conditions are supplemented by other conditions to which explicit reference is made and the seller's general terms and conditions of sale. In case of contradiction, these Terms and Conditions will prevail.


Article 12: Applicable law

Belgian law applies. The courts of the seller's place of residence have jurisdiction in the event of legal disputes. The Seller can also turn to the ODR platform.

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